Last Updated: Feb 14th, 2024

This Service Provider Policy (the “SPP”) is provided by Hakuna Services Inc, d/b/a Dimension, and is applicable at all times to all Providers. These SPP are made a part of that certain Dimension Provider Agreement (the “Agreement”) between Dimension and Provider and are incorporated therein by this reference.

All Services rendered by Provider under the Agreement shall at all times be subject to these SPP, and these SPP are subject to change without notice at any time by Dimension and such changes shall be effective upon Provider’s first subsequent use of the Services following such change. Each Provider acknowledges and agrees that Provider bears the sole responsibility for checking these SPP for updates. Unless expressly stated otherwise herein, all updates are effective immediately.

Provider acknowledges it has read and understood and agrees to all of the following terms and policies. Provider additionally understands that violation of any of the following terms and policies may result in Dimension’s termination of Provider’s Agreement with Dimension, and Provider’s ineligibility to perform any further Services for Dimension.

Cancellations, No-Shows, and Other Violations. The following terms shall apply in any instance in which Provider can no longer perform a task to which Provider has committed. As to each fee set forth herein, Provider acknowledges that such fee is not a penalty, but rather represents a reasonable estimate of the loss to Dimension caused by the cited action.

a. Cancellation. The following fees shall apply to cancellations by Provider:

1. For cancellation at least seven (7) work hours in advance: no fee.
2. For cancellation between seven (7) work hours and four (4) work hours in advance: Provider shall be charged a fee of twenty-five dollars ($25).
3. For cancellation within four (4) work hours: Provider shall be charged a fee of fifty dollars ($50).

b. Late/ No-show. The following fees shall apply to late arrivals and no-shows by Provider:

1. For instances where Provider is late for an appointment by more than an hour: Provider shall be charged a fee of twenty-five dollars ($25).
2. For instances where Provider fails to show up to an appointment: Provider shall be charged a fee of fifty dollars ($50).

c. Under equipped. The following fees shall apply to Providers who arrive to an appointment improperly equipped or under equipped:

1. For instances where Provider shows up to an appointment understaffed: Provider shall be charged a fee of twenty-five dollars ($25).
2. For instances where Provider shows up to an appointment with a vehicle which does not meet the minimum requirements set forth in each booking request: Provider shall be charged a fee of twenty-five dollars ($25).
3. For instances where Provider shows up to an appointment without proper personal protective equipment (for example, masks) as required by the local government: Provider shall be charged a fee of twenty-five dollars ($25).

d. Incorrect task completion submissions by Providers

1. For instances where Provider does not upload a dumping receipt during the “Complete Task” work flow: Provider shall receive 20% less payout than what is shown in the original Task Payout amount associated with the task.
2. For instances where Provider completely miss uploading or include the wrong pictures for Before Picture, After Picture during the “Complete Task” work flow: Provider shall receive 10% less payout than what is shown in the original Task Payout amount associated with the task.
3. For instances where Provider completely miss entering or enter the wrong information for Dumping Cost, Dumping Weight, Service Completion Time, Dumpsite Address during the “Complete Task” work flow: Provider shall receive 10% less payout than what is shown in the original Task Payout amount associated with the task.
4. For instances where Provider enter an illegal address for Dumpsite Address during the “Complete Task” work flow (example: Provider’s home address): the entire Payout associated with the task will be canceled.
5. If Provider fails to complete the entire set tasks within two (2) weeks of the appointment date, Provider agrees to forfeit fifty (50%) payout. If Provider fails to complete the entire set tasks within four (4) weeks of the appointment date, Provider agrees to forfeit the entire payout related to the task. 

e. Other violations. The following fees shall apply to other violations by Providers:

1. For instances where Provider makes separate arrangements with customers (for example, but without limitation, agreements to arrive early or late, agreements for additional compensation, or agreements to bypass Dimension): Provider shall be charged a fee of fifty dollars ($50) for the first such instance. In the event of any subsequent instances, Provider shall be immediately and permanently banned from providing additional services, and the Agreement shall be immediately terminated.
2. For any instance of illegal dumping of the waste, in violation of any federal, state, or local ordinance, Provider shall be charged a fee of fifty dollars ($50). In addition, Provider shall be required to immediately return to Dimension any payment received, and no further compensation shall be due to Provider for the work in question. Following the first instance of illegal dumping, any subsequent instances will result in Provider’s immediate and permanent ban from performing any further Services, and the immediate termination of the Agreement. Provider agrees that Provider shall bear the sole and absolute legal and financial liability for any such instances of illegal dumping, and Provider agrees that it will fully indemnify and hold Dimension harmless in the event of any such instances, in accordance with Section 10(g) of the Agreement.
3. The following violations shall result in immediate and permanent ban from providing additional services, and the Agreement shall be immediately terminated:
   • Provider, or any of Provider’s agents or representatives’ background check indicates any felony or misdemeanor for violence, theft or fraud.
   • Provider accrues five (5) or more Penalty Points in any calendar month.

If we are unable to charge your card on file for any penalties you incur, we reserve the right to reduce your outstanding payouts instead.

Dimension shall assess ‘Penalty Points’ if Provider fails to provide the Services as requested.   The Penalty Point system is set forth on Exhibit A.  If Provider is assess with five (5) or more Penalty Point’ in a given month, this Agreement shall be immediately terminated.

Notification of Changes. Provider agrees to immediately inform Dimension in the event Provider has any change of plans that will or may affect a scheduled assignment. Notice of any such changes may be submitted to Dimension by text messaging us at 415-304-8171, or by emailing us at support@getdimension.com.

General Performance Standards. The following terms shall apply to all Services performed by Provider:

Provider will always do its best to provide great service to the customer.

When providing services (including driving to and from customer), Provider will drive in a safe and courteous manner, complying with all traffic laws, rules and regulations.

In the event of any accident, injury or damage to third party property, Provider will promptly notify Dimension and provide such information and documentation as may reasonably be requested, including, but not limited to any insurance information or policy reports.

Provider may not and will not re-negotiate service time and pricing with the customer. If the customer requests something out of scope, Provider will ask the customer to book a new service on getdimension.cominstead of charging them extra for completing the additional scope.

Provider will not show up more than half an hour ahead or more than half an hour late. If Provider is running late or can no longer make to the appointment, please inform the customer support line as soon as possible.

Provider understands it will be charged a fee for cancellation as set forth in Section 1, above.

Provider will maintain all state, local and federal licenses as are required to complete the services.

Provider will not, during such time as they are providing services to Dimension and for one year thereafter, circumvent or seek to do business directly with customer.

Provider understands that it will provide all the tools and transportation needed for the Services.

Provider understands that the entire payout for each assignment will be the amount reviewed prior to accepting the assignment. Payment does not include any expense reimbursement, and Dimension is not responsible for making any such reimbursements for expenses.

Payment. All compensation amounts to be paid for Services are established by Dimension for each booking prior to your engagement for that particular task. Provider will be notified of the compensation to be paid for a specific completed assignment at the time Provider accepts such assignment. All payments are disbursed via Stripe Connect, and the entire payment for such assignment, less any fees charged in accordance with these SPP, out will be dispensed to Provider, 30 days after the Provider has both (a) successfully completed the assignment, and (b) uploaded before and after pictures to the verification link provided. If you do not have a Stripe Connect account, please contact Dimension for instruction on how to create one.

Records. Provider will keep complete and accurate logs of the date, time, and location of all pickups, and shall additionally upload before and after pictures of all pickups via the webform provided Provider click “complete task” for each task they are assigned.

Except where otherwise specified, all capitalized terms used herein shall have the meaning set forth in the Agreement. Dated and made immediately effective as of the date first set forth above.

Exhibit A – Penalty Points Program

0.5 Penalty Points:   Each of the following will incur 0.5 Penalty Points for each infraction

• Cancellation within 4-7 hours of appointment time
• No helper
• Wrong vehicle

1 Penalty Point:  Each of the following will incur 1 Penalty Point for each infraction

• Threatening to cancel job unless the customer pays additional fees
• Cancellation within 4 hours of appointment time
• Late arrival exceeding one (1) hour

2 Penalty Points: Each of the following will incur 2 Penalty Points for each infraction

• No show to a job worth less than $500

3 Penalty Points: Each of the following will incur 3 Penalty Points for each infraction

• Any abuse towards a customer, including profanity or unprofessional conduct
• No show to a job worth $500 or more

5 Penalty Points: Each of the following will incur 5 Penalty Points for each infraction

• Illegal dumping of waste (in addition to any civil or criminal liability)